General Patient Information

GP Registrar Doctors

Our practice is accredited with GPex Training Program. A GP Registrar is a fully qualified medical practitioner who is training for a higher qualification in general practice. This program represents rural communities’ best opportunities to attract permanent doctors in the future.

PRCC Medical Student (Parallel Rural Community Curriculum)

This program involves Medical Students undertaking their second to last year of clinical training based in Kapunda and principally attached to our practice. Once again providing innovative strategies for the future work force of rural general practice. Our current students will have their photo and details displayed in the practice please assist us to be supportive. The practice currently hosts three students.

Immunisation

This practice actively supports Immunisation for all ages and can be arranged by appointment. A full range of childhood immunisations are available, adult and travel immunisations can be accommodated upon request. Influenza vaccinations are available in season and are free to people aged over 65.

Repeat Prescriptions / Referrals

Best medical care suggests that you make an appointment to discuss your medication before being issued with a repeat prescription allowing for a review of your circumstances. Please advise staff and they will book you into a ‘script’ appointment. This is a short appointment during which the doctor will write your prescription only; any other matters will need to be dealt with at another appointment. Specialist referrals will not be given without patient – Doctor contact, it is necessary to book in advance allowing at least one week for an appointment.

Dressings

Our Practice has had to absorb the increasing costs associated with providing dressings to our patients.  The practice does not receive subsidised payments from Medicare for dressings.  Unfortunately we need to ask patients to pay for their dressings.  The first visit for a dressing will be a privately billed consult, thereafter consults will be billed as per normal.  The costs of the dressing will be discussed with patients prior to treatment.  The full cost of a consult and dressing must be paid on the day.

EFTPOS machine

The practice has Medicare online facilities to assist with the Medicare rebate being deposited straight into your bank account on the same day. Please ask reception for further details.

Blood Tests / INR blood test

IMVS now has a room at our Allied Health Centre at 30 Hill Street Kapunda and are available from 8.30am – 1.00pm, Monday to Friday. No booking is required for IMVS, just take a number and have a seat. A form is required from your Doctor.  If you see a Doctor and you require blood taken urgently this will be completed by a Nurse following your appointment.

Test Results

To receive test results phone the Kapunda practice from 10am – 1pm or 2pm – 4pm. The Nurse will only be able to access these results once your Doctor has read them. The Doctor will inform the Nurse if they would like you to make an appointment either urgently or non-urgently to review the results. If the Doctor has left no actions for the Nurse then the Doctor will be happy to discuss the result with you at your next appointment.

It is not appropriate for our nursing staff to analyse your results over the phone. If you require further information it is expected that you will make an appointment with your Doctor.

If the Nurses are unable to take your call please leave your name and contact number when prompted on the voicemail.

After Hours Service

If you require medical attention after business hours please ring the Kapunda Hospital 85660200 or Eudunda Hospital 85811404.

All patients seen in outpatients at the hospitals will be required to make a gap payment at the practice within 7 days.

Obstetrics

Antenatal Care can be provided by the Doctors at both the Kapunda and Eudunda Medical Practice but deliveries and post natal care will be handled at the Kapunda Hospital. The practice policy is to not bulk bill for any standard pregnancy related visits, without a concession card an antenatal consult is $75.85.  However if you are having trouble with payments please speak with your Doctor.

Please be aware that other expenses may be incurred during your pregnancy such as Obstetric Ultrasounds, and Antenatal CTG’s.

Doctors will always see their obstetric patients, please let the receptionists know when making your appointment that it is pregnancy related.

Private Hospital Patients

All of our doctors are able to offer no gap private hospital billing to patients with appropriate cover. This means we can bill your private fund direct and your fund will notify you when they have paid us. To find out if you are covered under this scheme please check with your private hospital fund.

Home Visits

Home visits can be organised with the Practice within the township of Kapunda and Eudunda for regular practice patients whose condition prevents them from attending the practice. Please call the surgery first thing in the morning, home visits are limited due to constraints on the visiting doctor.

Recall / Reminder System

This practice has a reminder system for preventative activities such as pap smears, cholesterol checks, vaccinations etc, as part of this practice’s preventative medicine program.  This means that you may be sent a reminder for a check up.  Please let staff know if you do not wish to be on the reminder system

Health Assessments and Care Plans

There are a variety of free government sponsored health assessments available which involve firstly discussing any issues with a Registered Nurse and then with your doctor. Not everyone is eligible so check with a Practice Nurse first. We provide the following health assessments on site at the practice-

18 month old developmental and health check

45 – 49 year old health check

75 year old + health check

GP Management Plans and Team Care Arrangements are available to patients with a chronic medical condition such as asthma, heart disease, diabetes, arthritis, cancer and stroke. Please ask your Doctor or Practice Nurse for details. These assessments are conducted in our  Allied Health Centre at 30 Hill Street, Kapunda.

Telephone Messages

All messages are taken by the receptionist and relayed to the doctor concerned. A consultation will not normally be interrupted to answer the phone. Calls will be triaged by the Nurses and once the urgency of the call is determined the call will either be put through to the Doctor or an electronic message will be sent to them.

Confidentiality

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.  So that we ensure that your personal information is kept confidential, each patient must provide us with permission to release information to someone else.  If you want someone else to ring for your test results, or to pick up your script or your referral, then you must provide us with permission to release this to another specific person.

Privacy

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. All our practice’s abide by the Australian Privacy Principles (AAPs) and a Privacy Policy is available on our website, displayed in waiting rooms and upon request. This policy also details the use & disclosure of information, and how your collected information is shared.

Interpreter services

Our practice encourages patients to utilise the free Translating and Interpreting Service (TIS) – Doctor priority line (1300 131 450). Please advise reception staff if you require this service.

Patient Feedback & Complaints

From time to time the practice invites patients to complete a questionnaire on their views and how the practice could be improved. These surveys are completely confidential and help to improve the services we are providing to you.

The practice is keen to be informed if patients are unhappy with any aspect of the care provided and are encouraged to discuss these issues with the Practice Manager or the appropriate Doctor. There are also options of using our suggestion box located in the waiting rooms or writing directly to the practice.

Whilst we believe problems are best dealt with in the practice, you may have a problem that you wish to take up with an outside authority. The South Australian Health Commission deals with medical advice and complaints- 11 Hindmarsh Square, Adelaide.   08 8226 6000

Abusive Behaviour

This practice has a ZERO tolerance to any abuse that may arise towards Doctors or staff, any abuse may disqualify you from further medical care, upon the exception of a life-threatening emergency. These actions have the full support of the Medical Board of SA.